Company Information

Benchmark ... The Measure of Excellence®

As our name implies, we are committed to excellence. Benchmark products are designed and built by audio enthusiasts. We are musicians, audiophiles and audio professionals who are passionate about audio quality. We also are passionate about the durability and build quality of our products. Most of our products are designed, assembled, tested, and shipped worldwide from our headquarters in Syracuse, NY, USA.

Our goal is to build top-quality sonically-transparent products that you will enjoy for years to come.

All Benchmark products are robustly engineered, and are backed by our technical support team. Call us at 1-800-262-4675, before or after the sale, and we will be happy to help answer your questions.

Transparent Audio Products

When you see the Benchmark name on an audio product you can be assured that the product has been designed to be sonically neutral and transparent. This means that we are focused on building products that have an accurate impulse response. It also means that our products produce very little distortion or noise. The accurate impulse response is an indication of our focus on maintaining an accurate phase response, as well as a very wide and flat frequency response. Transparency can be measured and defined by these parameters.

Benchmark ... the measure of excellence®

Benchmark products define the state of the art when it comes to measured performance. 

Is Transparency Right for You?

If you are looking for audio products that will change or enhance the sound of your music, you have come to the wrong place. If you are looking to add a warm overlay of even-harmonic distortion, you have also come to the wrong pace. On the other hand, if you are looking for accurate, clean, and transparent audio equipment, you will enjoy Benchmark products.

Transparency in the Studio, Transparency in the Home

Transparency is essential in a studio monitoring chain but it is also important in a home listening environment. Transparent home systems can recreate the studio experience. If you want to hear your music the way the artists heard it in the studio, you will need a transparent playback system.

Transparency Connects the Listening Space to the Performance Space

If the entire recording and playback chain is transparent, the listener can be transported to the performance space. This is the magic of music. It is enabled by the magic of a transparent audio chain - from the performance space to the listening space. Enjoy the magic!

Listening vs. Measuring

  • Transparent products will usually produce an impressive set of measurements.
  • Non-transparent products will usually produce a "poor" set of measurements.
  • Impressive measurements do not guarantee that transparency has been achieved.
  • Transparency must be confirmed with listening tests.

Some very high-quality products are not transparent because they are intentionally designed to produce an audible effect or enhancement. For this reason, measurements are much less useful when evaluating non-transparent products. Distortion and frequency contouring are often added to create euphonic effects. A "poor" set of THD measurements may indicate that the product is carefully crafted to produce a warm overly of even-order harmonics. A "poor" set of frequency response measurements may indicate that the product has been designed to contour the frequency response.

In contrast, Benchmark products are designed for transparency. This means that measurements can form an important part of our design process. Nevertheless, we understand that measurements don't always tell the full story.

Measurements don't always tell the full story ...

It is very important to verify transparency by listening. Many times, we have detected problems in listening tests that didn't show up in a basic set of measurements. Usually this was an indication that the measurements were incomplete.

We have learned that if we hear something that didn't show up in the measurements, then we haven't done the right measurements! Over the years, our listening tests have helped us to refine our measurement techniques. We have learned how to detect and quantify defects that were initially revealed only by human ears.

When measurement techniques are adequately refined, defects can be quantified and design changes can be evaluated objectively. Measurements then allow us to refine a product until the defect is reduced to inaudible levels. In the end, the refinements need to be confirmed by listening tests.

Benchmark's Listening Room

Benchmark's listening room is equipped with a number of popular studio monitors (active and passive) and with passive hi-fi loudspeakers. It is also equipped with an ABX tester that is used to conduct double-blind tests.

Professional Audio Products with In-Home Applications 

Benchmark products are designed for professional applications, but we include features and certifications that make our products well-suited to the home environment. Our products are designed for demanding 24-hour a day use in professional environments but we offer options, such as remote control, to meet the needs of our audiophile customers.

IT ALL BEGAN IN 1983

Benchmark began in 1983 as the "Benchmark Sound Company", a small operation working out of a garage in Garland, Texas.

Allen H. Burdick - Founder of Benchmark Media Systems, Inc.

Allen H. Burdick, Founder

Our founder, Allen H. Burdick, began by building very high-performance audio equipment to meet the specialized needs of television broadcast facilities. The company quickly grew, and was incorporated as Benchmark Media Systems, March 5, 1985. Benchmark expanded into additional audio markets, and relocated to Allen's home town, Syracuse, NY. To this day, all Benchmark products are designed, assembled and tested in our Syracuse facility.

The graphic in the background of Allen's photo states: "Old fashioned perfection ... state of the art performance". Benchmark still faithfully follows these guiding principles set down by Allen Burdick.

John Siau, Director of Engineering, Benchmark

John Siau, VP, Director of Engineering

Allen's vision and passion for audio has been carried forward by John Siau. Under John's direction Benchmark has continued to lead the industry with outstanding award-winning audio products.

AHB2 Power Amplifier

Our new AHB2 power amplifier is a product that would have made Allen proud. It has the lowest distortion and lowest noise of any audio power amplifier at any price. Like many of our current products, the AHB2 was designed after Allen's retirement. Due to health problems, Allen was unable to participate in the design of any products released after 2007. Nevertheless, each new product closely follows Allen's vision for building transparent audio products.

Just hours before we announced our new power amplifier, we received the sad news that Allen had passed away. In honor of Allen H. Burdick, the AHB2 power amplifier bears his initials.

See "History of the AHB2 Power Amplifier" for the rest of this story!

Free Shipping in the USA, Affordable International Shipping

Orders for in-stock items, placed by 3 PM New York time, usually ship the same day. Free ground shipping within the USA on all orders over $700. Benchmark products are also available through our international dealer network. If your country is not serviced by our international dealer network, we can ship directly to you at affordable rates (shipping options shown in cart).

CALL TOLL FREE: 1-800-262-4675

(M-F, 9AM - 5 PM, New York)  

Please feel free to call our toll-free line with questions regarding the use and operation of our products. We are here to provide expert help, before and after the sale! Please don't hesitate to call.

BUSINESS HOURS

9:00 AM - 5:00 PM New York Time 

TELEPHONE

  • Toll-free: 1-800-262-4675 (1-800-BNCHMRK) 
  • Phone: 1-315-437-6300 
  • Fax: 1-315-437-8119

ONLINE HELP IS AVAILABLE HERE:

E-MAIL

SHIPPING ADDRESS

Benchmark Media Systems, Inc.
203 East Hampton Place
Syracuse, NY 13206 USA

RETURNS

Note: All returns require an RMA number. Email or call the service department at 1-800-262-4675 or 1-315-437-6300 to obtain an RMA number. See returns and warranty for more information.

DEALERS & DISTRIBUTORS