Terms

Secure Checkout:

For your protection, Benchmark uses Payment Providers that have secure access to credit card numbers or other methods of payment. Benchmark does not store and cannot view or retrieve credit card numbers, expiration dates, or security codes (these are collected directly by the Payment Providers at the time of checkout). Our Payment Providers include Shopify Payments, PayPal, and Amazon Pay. Payment Information is only used to collect the payment for your order and to issue refunds. For your protection, we cannot add additional charges after you place an order. 


Special Notice for California Residents:

The following warnings apply to all products available from Benchmark Media Systems, Inc.:


 The wires of this product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.

 The internal components of this product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. Refer servicing to qualified persons.

 Hazardous substances may be released or produced if this product is shredded, incinerated, or placed in a landfill. Recycle all electronic devices using a reputable electronics recycler.

More information is available here:

Benchmark's ROHS and PROP 65 Statement


30-Day Risk-Free Trial (United States Only)

Audition Select Benchmark Products With No Obligation:

The only way to fully appreciate the performance of our products is to try them in a familiar listening space.  With our 30-Day Risk-Free Trial, you can audition select Benchmark products in your studio or home listening space with no obligation. Factory-direct USA customers only (products must be purchased from Benchmarkmedia.com or by calling Benchmark sales at 1 800-262-4675).

Qualifying Products:

This offer only applies to the following products:

This offer also includes cables, but only when ordered with one or more Qualifying Products.

A minimum of a 15% restocking fee will apply if the unit is damaged or has been rack-mounted.

Exclusions:

This offer excludes the following products:

  • Headphones
  • Speakers
  • Packages that include headphones and/or speakers
  • Re-manufactured products
  • Refurbished products
  • Used Products
  • Demo Products
  • Closeout Specials
  • Cables (unless ordered with a Qualifying Product)
  • Trade-In and Trade-Up programs are limited to a 15-Day Risk-Free Trial

RETURN POLICIES (DIRECT SALES ONLY)

Note: If you did not purchase your product directly from Benchmark, these policies do not apply. Please contact the Benchmark Dealer where you purchased your product.  Dealers set their own return policies and dealer policies may be substantially different from ours.

Return Policy for 30-Day Risk-Free Trial:

Products must be returned within the 30-day trial period, and must be in like-new condition. Benchmark reserves the right to apply a reasonable restocking fee for any product not returned in like-new condition. No refund will be issued if the product has been damaged, altered, or abused. No returns after 30 days.

An RMA (return merchandise authorization) number, issued by our Customer Service Department, is required for all returns.

Products must be shipped to Benchmark Media Systems, prepaid, insured, and in their original shipping carton. The RMA number needs to be clearly visible on the exterior of the packaging.

Note: If you did not purchase your product directly from Benchmark, please contact the Benchmark Dealer where you purchased your product.  Dealers set their own return policies and dealer policies may be different than ours.

RETURN POLICY FOR REMANUFACTURED, REFURBISHED, DEMO PRODUCTS, AND CLOSEOUTS:

No returns on remanufactured, refurbished, demo products, or closeouts unless defective. Defective products may be exchanged within 7 days from the date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton.

RETURN POLICY FOR SPEAKERS, HEADPHONES, AND CABLES:

Speakers, Headphones, and Cables purchased directly from Benchmark may be returned within 30 days from date of delivery, but are subject to a 15% restocking fee. Custom made cables are non-returnable. Defective products will be exchanged within 30 days from date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton. 

RETURN POLICY FOR INTERNATIONAL SALES:

No returns on direct sales outside of the USA.  Defective products may be exchanged within 7 days from the date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton.  Contact our Customer Service department for special instructions specific to your country. 

RMA NUMBER REQUIRED FOR ALL RETURNS AND EXCHANGES:

An RMA (return merchandise authorization) number, issued by our Customer Service department, is required for all exchanges. The RMA number must be clearly visible on the exterior of the packaging.


Warranty Information

We are confident that you will appreciate the audio performance and build-quality of our products.  Our goal is to build products that you will appreciate for years to come. All Benchmark products are robustly engineered to last a lifetime and are backed by our 1-Year and Extended 5-Year Warranties.


Support - Before and After the Sale:

Our Technical Support and Engineering teams will work with you to attain the highest level of performance from whichever Benchmark product you decide to purchase. Feel free to contact us at any time with your questions, we are here to provide expert advice.  Also, feel free to contact us about your experience using our products.

CALL TOLL FREE: 1 (800) 262-4675

(M-F, 9AM - 5 PM, New York)