Refund policy
Return Policy (Direct Sales Only)
Note: If you did not purchase your product directly from Benchmark, these policies do not apply. Please contact the Benchmark Dealer where you purchased your product. Dealers set their own return policies and dealer policies may be substantially different from ours.
30-Day Risk-Free Trial (United States Only):
With our 30-Day Risk-Free Trial, you can audition select Benchmark products in your studio or home listening space with no obligation other than shipping costs.
Expert Support - Before and After the Sale:
- Telephone: 1-800-262-4675
- Hours: M-F, 9AM - 5 PM, New York
- Email: sales@benchmarkmedia.com
Our Technical Support and Engineering teams will work with you to attain the highest level of performance from our products. We can also provide assistance when you are integrating our products into a system that includes non-Benchmark products. Feel free to contact us at any time with your questions. We are here to provide expert advice. Also, feel free to contact us with suggestions and comments. Feedback from our customers is always appreciated.
30-Day Risk-Free Trial - Terms and Conditions:
Qualifying Orders
- Order subtotal must exceed $700.
- Order must be shipped to an address in the USA.
- Order must be placed Factory Direct online at Benchmarkmedia.com or over the phone at 1+800-262-4675
Exclusions and Limitations
- Shipping charges (if any) are not refundable.
- Customer is responsible for return shipping and insurance.
- Up to 15% restocking fee will apply if the unit has cosmetic damage.
- No refund will be issued if the product has significant damage.
30-Day Trial Period
- The 30-day Trial Period begins when the product is delivered to your address.
- Returns must be shipped to Benchmark before the end of the Trial Period.
Excluded Products
The 30-Day Risk-Free Trial excludes the following products:
- Custom items and special order items
- Re-manufactured products
- Refurbished products
- Used Products
- Demo Products
- Closeout Specials
- Trade-In and Trade-Up programs are limited to a 15-Day Risk-Free Trial
Return Policy for Remanufactured, Refurbished, Demo Products, and Closeouts:
No returns on remanufactured, refurbished, demo products, or closeouts unless defective. Defective products may be exchanged within 7 days from the date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton.
Return Policy for Speakers, Headphones, and Cables:
Speakers, Headphones, and Cables purchased directly from Benchmark may be returned within 30 days from date of delivery, but are subject to a 15% restocking fee. Custom made cables are non-returnable. Defective products will be exchanged within 30 days from date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton.
Return Policy for International Sales:
No returns on direct sales outside of the USA. Defective products may be exchanged within 7 days from the date of delivery. Defective products must be shipped to Benchmark Media Systems, prepaid and in their original shipping carton. Contact our Customer Service department for special instructions specific to your country.
RMA Number Required for all Returns and Exchanges:
An RMA (return merchandise authorization) number, issued by our Customer Service department, is required for all exchanges. The RMA number must be clearly visible on the exterior of the packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you do not receive a refund within 5 business days , please email us at
sales@benchmarkmedia.com or call us at 1-800-262-4675.
Sale items
Only regular priced items may be refunded. Closeout items cannot be refunded.
Exchanges
We replace items that arrive defective or damaged, or fail within the first 30 days. You must report shipping damage immediately.
Shipping
To return your product, you should ship your product to: 203 East Hampton Place, Syracuse US 13206
You will be responsible for paying for your own shipping costs for returns unless the item is defective. Invoiced shipping costs (if any) are non-refundable. If you receive a refund, the cost of shipping shown on your original invoice will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot issue refunds for items that are lost in shipping.
Expert Support - Before and After the Sale
- Telephone: 1-800-262-4675
- Hours: M-F, 9AM - 5 PM, New York
- Email: sales@benchmarkmedia.com
Our Technical Support and Engineering teams will work with you to attain the highest level of performance from our products. We can also provide assistance when you are integrating our products into a system that includes non-Benchmark products. Feel free to contact us at any time with your questions. We are here to provide expert advice. Also, feel free to contact us with suggestions and comments. Feedback from our customers is always appreciated.